TeleSciences SMDR™ provides a fully integrated solution to collect or generate Station Message Detail Records for your corporate customers. It empowers your users to monitor their own accounts in near real-time.

Data is collected directly from the generating device in any format and  provided to your customer in the industry standard SMDR format. Your customer is then able to use a wide variety of third party applications to analyze this accurate, real-time feed.

Thanks to its service-oriented architecture, TeleSciences SMDR™ is easy and fast to deploy, minimizing risk by not altering the existing billing system and data flows. It provides high-quality information to the customer, quickly, and 24x7.

Solutions

• Allows customers to analyze usage.
• Provides data to customers in real-time.
• Increases customer ‘stickiness’ with better customer relations.
• Controls operating costs by reducing customer service costs.
• Supports the analysis of historic and projected communications usage for each individual customer.
• Allows corporate customers to track costs and usage, to manage multiple contracts.

TeleSciences has combined its world-leading mediation C++ architecture with powerful Relational Database applications to provide the SMDR solution.

Intercession layer
TeleSciences SMDR™ is able to connect to any network type and collect records in any format.

Input Modules can be configured to collect data from all the leading switching vendors including Alcatel, Ericsson, Fujitsu, Huawei, NEC, Nokia, Nortel, Panasonic, Lucent, Samsung, Siemens and ZTE.

The Intercession Layer also controls the interfaces back to a customer, allowing the data to be scheduled for transmission or available for subscription.

TeleSciences technology is fully redundant, providing high availability, so network data is always available for presentation to your customer as well as your call center agents.

Transactional layer
The Transaction Layer is the reference repository for all data specific to the customer, such as a user’s preferences for the presentation and formatting of the SMDR data.

This layer is asynchronously decoupled from back-office systems, improving responsiveness and reliability as well as protecting the service provider’s mission-critical BSS/OSS from unwarranted traffic and potential security infringement.

Distribution layer
The Distribution Layer allows customers to subscribe to their data feeds or to configure a transmission schedule.

TeleSciences unified security framework prevents unauthorized access to specific data.